The BIG Shift In Retail: Redesigning Customer Journey & Touchpoints For Post Pandemic Success
Course Objectives
The purpose of this course is for learners to be able to differentiate between customer journey and customer touchpoints through a variety of activities and understand shoppers even before they step into the store. Understand how this has transformed pre and post covid.
Learning Outcome
This course paves an understanding for learners to identify customer touchpoints on a customer journey by mapping how retail shoppers make their purchase and how pandemic has affected their shopping behaviour. You will also learn to identify and analyze gaps in touchpoints and develop an action plan for post pandemic success.
Duration & Fees
Fees: $300 (SkillsFuture Credit claimable and NTUC UTap member claimable)
Duration: 1 day (7 hours per day)
Course outline
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World Mode Singapore is a specialist retail consultancy providing retail professionals training and placement.
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